This Limited Warranty does not cover:
Any damage to your unit caused by abnormal use, misuse, neglect (such as not performing maintenance services in accordance with the instructions in the owner’s manual for your vehicle), alteration or tampering, or by external causes (such as accidents, fire, water and freezing);
Any diagnostic or inspection service including pre-purchase inspection and CVIP services provided by J&W;
Any issues unrelated to the Vehicle Services ordered by you (e.g., if you order an alternator replacement because your vehicle was not starting, and the vehicle continues not to start after the alternator is replaced, this Limited Warranty does not cover the fact that the vehicle does not start);
Any pre-existing condition with your vehicle that is not known by J&W prior to starting the Vehicle Services and that is discovered during or after the Vehicle Services are performed (e.g., if you engage J&W to replace valve cover gaskets, but during the removal of the valve covers, worn plastic hoses break because they are old and brittle; repairing and/or replacing the plastic hoses under that scenario would not be covered by this Limited Warranty) and;
Any consequential effects of the Vehicle Services performed, unrelated to any of the parts replaced being defective or any of the repair work being done incorrectly (e.g., if you request a transmission fluid service, but because you have not been replacing the transmission fluid regularly, when the Technician replaces the fluid, with the right fluid installed properly, your transmission stops shifting properly because it cannot handle the new fluid—this is a “consequential effect” not covered by this Limited Warranty).
This Limited Warranty is entirely void when:
Any parts not ordered through or provided by J&W and are installed by our technicians;
Any Vehicle Service request is made by you that deviates from a manufacturer’s recommendation (e.g., conventional oil is requested by you for an oil change but the owner’s manual for your vehicle calls for synthetic oil); or
After receiving the Vehicle Services, you take your vehicle to a facility or person not affiliated or authorized by J&W to diagnose or repair a problem believed to be associated with such Vehicle Services, without giving J&W the first opportunity to inspect and remedy the problem (or to consent to an alternative person or shop from doing so).
Any determination of whether this Limited Warranty does not apply or is otherwise void as to a particular warranty claim shall be made by us in our sole discretion.
You will be charged for one hour of labor fees if service is requested under this Limited Warranty for an alleged defect determined not to be the result of a defect in materials or workmanship of the Vehicle Services. You must pay for any non-warranty service ordered at the same time as any warranty service.